Terms & Returns

Terms & Conditions

Terms & Conditions

We guarantee satisfaction. Any item not to your liking when it arrives may be returned within seven days from arrival in the same condition as when received, for a full refund on its return. You, however, are responsible for the return charges.

Items being returned from outside the EU have to follow exact procedures, for which please contact us before returning an item. If these procedures are not exactly followed, we may have to pay import duty and VAT on the returned item, which we shall deduct from any refund due.

Whilst we take every care to describe items as exactly and carefully as possible, and to the best of our knowledge and belief, periods can only be given approximately in most cases. The colour and clarity of diamonds as stated can only be approximate, unless a diamond certificate is available. It must now be pointed out that many coloured stones, especially rubies and sapphires, are heat treated to enhance their colour and clarity. It is difficult to test mounted stones, so it must be assumed that all coloured stones may have had some treatment, unless we state to the contrary. Certain stones - aquamarine - citrines - amethysts - have traditionally been heat treated.

Our prices include sending and insurance within the UK by insured Special Delivery; and outside the UK via FedEx for any item in excess of £500. We also include any import duty that may be payable, but not local taxes such as VAT or sales tax where applicable. Please contact us for further information if required.